FAQs
SHARKISS FAQ
Last updated: August 28, 2025
Orders & Shipping
Q: How long does shipping take?
A:
UK orders: 2-4 business days (shipping cost £5.99)
International orders: 3-17 business days (shipping cost £23.99)
Free shipping on all orders over £160
Q: Do you ship internationally?
A: Yes! We ship to most countries. Shipping costs and delivery times vary by region.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number and link.
Returns & Refunds
Q: What is your return policy?
A: We offer a 45-day risk-free trial. If you are not satisfied with your pillow, return it in its original condition for a full refund.
Q: How do I initiate a return?
A: Please email support@sharkissltd.shop and include your order number. We will provide a returns label and instructions.
Q: Is return shipping included?
A: Yes! We provide free return labels for all UK returns. International customers are responsible for their own return shipping.
Q: How long does a refund take?
A: We will process your refund within 5-7 business days of receiving your returned item.
Q: How do I choose the right pillow?
A: Consider your sleeping position (side, back, stomach), any neck or back issues, and your personal pillow firmness preference. Our customer service team can help you choose!
Q: Are your pillows hypoallergenic?
A: Yes! All of our pillows are made from hypoallergenic materials and are dust mite-resistant.
Care and Maintenance
Q: How do I clean my SHARKISS pillow?
A: Most pillows are machine washable. Please check the specific care instructions included with your pillow. We generally recommend:
Machine wash on a gentle cycle with cold water
Use mild detergent
Tumble dry on low heat with dryer balls
Do not bleach or iron
Q: How often should I replace my pillow?
A: For optimal support and hygiene, we recommend replacing your pillow every 18-24 months.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard SSL encryption and never store your payment information.
Customer Service
Q: How can I contact customer service?
A: We're here to help!
Email: support@sharkissltd.shop
Phone: +44 7721 617607
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)
Q: How quickly do you respond to emails?
A: We typically respond to all emails within 24 business hours.
Warranty & Quality
Q: Do your pillows come with a warranty?
A: Yes! All of our pillows are covered by a 2-year manufacturer's warranty.
Q: What if my pillow arrives damaged?
A: Please contact us immediately at support@sharkissltd.shop. We will promptly replace the pillow and cover all shipping costs.
International Orders
Q: Do I need to pay customs duties?
A: International customers are responsible for all customs duties, taxes, or import fees. These charges are not included in our shipping costs.
Q: Do you offer international tracking?
A: Yes! All international orders come with full tracking from shipment to delivery.
Can't find your issue?
Please email support@sharkissltd.shop or call +44 7721 617607. Our friendly customer service team is happy to help!
Thank you for choosing SHARKISS - Quality sleep starts here!